You must first help yourself, as instructed by the airlines, before you can help anyone else. When you are part of a leadership team, it is critical that you and your executive team members decide how you are going to help yourselves before you jump in to help others. Executives are confronted from day one with a multitude of problems to solve and opportunities to address. Everyone wants something from senior leaders; this is where many executive teams make the mistake of jumping into their company’s business issues too deeply at the beginning of their team’s evolution.
Do not hide behind tools or busy yourself with diagnostics that take your eyes off the real issues. Help people find the courage to be themselves. This means knowing what you want, saying what you think and being in the moment with the people around you. This is the mark of an effective leader and is more valuable (and feels better) than learning to simply carry a toolkit.
We must be careful how we look at people who view situations and challenges differently than we do. When someone does something differently, we should be mindful how we evaluate his or her new approach.