How often have we watched people from the same organization, talk to each other in the same language and still take different meanings from the conversation? Here’s a gentle reminder that what you say isn’t always what people understand.
An executive team discovered that they were spending too much time in Santa’s chair, instead of letting the right key players in the business take the chair and make the call. How about in your organization? Are decisions being made at the right level in the company or are too few people holding onto Santa’s chair?
How well does your leadership team encourage others to share their struggle publicly, so you and others can provide the appropriate support for innovative solutions?