Help your people find the courage to be themselves. This means knowing what you want, saying what you think and being in the moment with the people around you. Do not hide behind tools or busy yourself with diagnostics that take your eyes of the real issues. Resist the seduction of standardization that can infest organizations.
Organizational drama, sometimes called the “Best Management Tool Battle” takes place when people fall in love with their tools and miss what is really happening around them.